Fraud Prevention Manager

The Fraud Prevention Manager leads the Bank’s fraud risk management program across all payment channels and customer segments. This role oversees fraud monitoring and detection, claims management (including Regulation E error resolution), and continuous improvement of fraud controls to protect customers, and the Bank.

This role owns the fraud risk framework, policies, procedures, monitoring, and escalation standards while ensuring compliance with regulatory requirements and audit expectations.  The role is the primary escalation point for complex fraud matters and partners closely with Compliance, IT, Digital Banking, Treasury Management, Operations, and Branch Administration to enhance fraud controls, monitor emerging threats, and balance fraud risk mitigation with customer experience.

Key responsibilities:

• Own and manage the Fraud Prevention Framework (policies, procedures, controls) across ACH, wires, checks, debit cards, ATM, Zelle, online and mobile banking.
• Establish fraud risk tolerances, monitoring standards, and escalation thresholds; ensure consistent documentation.
• Oversee daily fraud monitoring and detection (e.g., NICE Actimize, SQN), including rule/threshold validation and alert quality.
• Monitor fraud trends and emerging threats; recommend control enhancements.
• Lead end-to-end fraud investigations and claims management across payment types; ensure Regulation E timelines, customer notifications, and provisional credit requirements are met.
• Lead fraud-related audit and regulatory exam responses, findings remediation, and ongoing control improvements.
• Produce fraud dashboards and management reporting (losses/recoveries, claim volumes and timelines, alerts/false positives, trend and root-cause analysis).
• Promote a culture of vigilance and accountability across the Bank, reinforcing the importance of fraud prevention.
• Lead, coach, and develop the fraud team.

Education/Experience:

Requirements

1. Bachelor’s degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
2. 7+ years of experience in bank fraud prevention, financial crimes, fraud risk management, and/or payments fraud investigations (ACH, wires, checks, cards, ATM, and P2P).
3. People leadership experience (manager/supervisor/team lead).

Combination of education and experience will be considered. 

Skills & Competencies

1. Demonstrated knowledge of Banking payment systems (ACH, wires, cards, checks, P2P).
2. Fraud monitoring platforms (e.g., NICE Actimize).
3. Demonstrated knowledge of Regulation E and consumer/payment fraud investigations (NACHA, card network rules).
4. Knowledge of ACH Rules, ATM Network Mandates/regulations including, but not limited to, Visa, MasterCard, Cirrus, and Presto.
5. Regulatory expectations for fraud and consumer protection, including timely dispute/error resolution, customer notifications, and consistent documentation.
6. Audit readiness standards for fraud operations, including control design/operating effectiveness, evidence retention, issue tracking, and timely remediation of findings.
7. Ability to balance fraud risk mitigation with customer experience.
8. Strong verbal and written communication skills.
9. Strong decision‑making under time‑sensitive conditions.
10. Clear communicator with executives, regulators, and frontline staff.
11. Proficient in the following MS Office Software (e.g. Excel, Word, Power Point and Outlook) and data reporting tools
12. Possess professional skills such as report writing, basic statistics, and effective presentation skills.
13. Strong problem solving and analytical skills.

Preferred Experience

• None

Licenses/Certifications

• Preferred (not required): CFE, CAMS, or CAFP.