AVP; Relationship Manager - IBC

The AVP; Relationship Manager in the International Banking Center is responsible for attracting new clients & identifying potential prospects within established portfolio in order to meet business development goals.  Generate revenues from new and existing clients through account additions and cross-selling other products, including referrals of investment opportunities to a FINRA licensed advisor in OFS.  Must comply with all related CIP and BSA/AML requirements; adhere to Bank policies, procedures and regulations.

• Manage a portfolio of depository accounts, corporate loan portfolio and customer’s financial needs in general.
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• Provide high level of personal customer service and maintains favorable customer relations. Service customers by phone, e-mail or in person.
• Obtain documentation for closing loans; Organize scheduling and closings.
• Monitor overdrawn and uncollected accounts.  Manage past due loan payments.
• Develop business to include new and existing customers from $50,000 and above.  Negotiate deals through meetings and site visitations.  Cross sell other products, which may be suitable to their needs.
• Respond to incoming customer inquiries and requests in a timely manner, providing a high level of service.  Handle customer telephone questions and complaints in a professional manner.
• Perform due diligence on the BSA/KYC (Know Your Customer) write-ups and profile; conducts customer interviews to profile them as well as to comply with BSA, KYC and other bank’s policies and procedures.  Respond to BSA requests.
• Ensure efficiency with customers’ accounts in all their bank products.
• Ensure that customer documentation is up-to-date including but not limited to W-8’s, passports, core and supporting bank documents; follows up on all inquiries and issues.
• Prospect and meet with potential customers and sell loan products and services.
• Stay current with financial services, products, markets and customer needs. 
• Attend development trainings to continuously enhance skills; either web based or classroom.
• Maintain excellent open lines of communication with assistants, officers, management and support areas.
• Adhere to Bank policies and procedures.
• Keep supervisor informed of area activities and significant problems.
• Complete required reports and records accurately and promptly.
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 These duties and responsibilities are representative of those that must be met by an employee to successfully perform the essential job functions of this job, although additional ones may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor’s Degree or equivalent in Business Administration, Accounting or Finance with four (4) years of banking related experience in product sales and servicing customers in international/retail banking branch operations, or
• Associate’s degree with a minimum of six (6) years experience directly related to proactive sales and servicing customers in international/retail banking branch operations; or equivalent combination of education and experience.
• An established client portfolio preferred but not required. 
• Knowledgeable on internal bank operations (new accounts, wire transfers, debits/credits) and banking products to cross-sell.
• Must be able to travel and visit prospected new clients within a designated area in order to increase depository and loan production/sales goals.
• An in-depth knowledge of Bank Secrecy Act/AML requirements is required.
• Preferable work experience in international/retail/private banking branch environment.
• Series 6 or 7 securities licensed is preferred
• Must possess excellent organizational, interpersonal, time management, written and verbal communication (English and Spanish) skills.
• Computer proficiency in MS Software (e.g. Excel, Word, and Outlook). 
• Experience working in a team (sales and service), and high quality service advocacy. 
• Knowledge on the completion of KYC is required. 
• Understanding of banking laws and applicable compliance regulations is preferred. 

This Job Description is not a complete statement of all duties and responsibilities comprising this position.