Branch Operations Officer

The Branch Operations Officer oversees all aspects of daily branch operations, ensuring accuracy, compliance, efficiency, and exceptional customer experience. This role supervises frontline functions—including new accounts, teller operations, and safe deposit services—while maintaining strong operational controls and supporting the overall performance of the branch.

• Supervise daily operations of the branch, including New Accounts, Safe Deposit, and Teller functions.
• Monitor teller performance, including cash differences, transaction counts, proof errors, customer satisfaction, sales activity, and referral volume.
• Review branch cash-on-hand daily and ensure proper cash management.
• Review and approve customer transactions as needed.
• Review and balance general ledger accounts on a daily and monthly basis.
• Enforce dual control, segregation of duties, and branch policy limits.
• Conduct quarterly ATM report reviews.
• Audit Safe Deposit Box records and procedures.
• Oversee branch maintenance to ensure a professional and customer-friendly appearance.
• Conduct monthly security meetings and audit all accountable documents.
• Manage the internal security system, including monthly alarm tests and routine branch safety inspections.
• Manage branch income and expenses within the established budget.
• Ensure all required disclosures are current and properly distributed.
• Open and close the branch.
• Conduct monthly staff meetings and complete employee performance appraisals.
• Promote a cooperative working environment and support team development.
• Foster a sales-focused environment where employees confidently cross-sell products and services.
• Ensure the branch complies with operational, regulatory, and security standards.
• Prepare daily, weekly, and monthly operational and performance reports.
• May manage a portfolio of customers under their officer code, including performing KYCs and responding to RFIs.

Requirements

1. Associates degree required in Business fields such as Accounting or Finance.
2. 4+ years of branch operations or retail banking experience.
3. Two (2) years of Teller experience required.
4. Knowledgeable in internal bank operations (handling safe deposit box, currency transactions, cash handling, CTRs, ATMs, vault duties, etc) and banking products to cross-sell.

Combination of education and experience will be considered.

Skills & Competencies

1. Experience with safe deposit box opening and closing procedures.
2. Must be able to resolve problems and adjust tactics in response to changing circumstances.
3. Must have the capability to prioritize, budget time and maintain work priorities.
4. General knowledge of Bank Procedures, Treasury and Federal Reserve Availability of Funds, Security Issues and Confidentiality of Customer Data training, BSA/AML related training including compliance regulations.
5. Must possess excellent organizational, analytical, interpersonal, written and verbal communication skills.
6. Computer knowledge in MS Software, (e.g. Excel, Word, and Outlook).
7. Jack Henry training and knowledge of banking laws and regulations such as the Bank Secrecy Act/AML and Patriot Act is required.

Preferences

• Bachelor’s degree or equivalent in Business Administration.
• 2+ years of teller experience in banking.
• Prior supervisory experience.

Licenses/Certifications

• None