Quality Assurance Officer

The Quality Assurance Officer is responsible for ensuring the integrity, compliance, and operational accuracy of the bank’s deposit and loan portfolios.

This role performs detailed audits, quality control reviews, and regulatory oversight, with a strong focus on FNMA loan servicing and claims management.   Performs Quality Control for all Deposit-Lending Operations products.  Responsible for identifying process improvements and automation.  This role requires the ability to lead testing efforts pertaining to any product changes approved by Management and is expected to ensure a complete and accurate User Acceptance Test (UAT) result.

Responsible for performing investigations requiring judgement or retroactive analysis without performing secondary review.  Responsible for presenting to Management/Division Head audit conclusions and performing any necessary retroactive lookbacks or audits pertaining to the division.   Responsible for researching all legal issues or complaints related to Deposit-Lending Loans. 

Also, it oversees the FNMA relationship; ensuring compliance with Fannie Mae's rules, regulations, and procedures as it pertains to servicing of all FNMA loans in the bank’s portfolio.   Centrally handles all FNMA claims submitted by Ocean Bank (including Special Assets) and researches and oversees all claims submitted by FNMA.  Responsible for monitoring and balancing the FNMA DDA accounts and for the daily monitoring and processing of FNMA remittance due through Fannie Mae module. 

The Quality Assurance Officer Partners with Special Assets, Compliance and Regulatory risk areas to ensure operations abide by all internal policies and all relevant laws and regulations.

• Bachelor’s Degree or equivalent in Business, Finance, or Accounting and five (5) years of experience in banking operations, loan servicing, or compliance; or equivalent combination of education and experience.
• Understanding of FNMA servicing guidelines and regulatory requirements.
• Experience performing quality control reviews as well as the ability to analyze information and identify deficiencies.
• Must have leadership abilities to lead projects and manage people indirectly; ability to lead and drive initiatives; ability to manage multiple tasks and projects.
• Must possess excellent customer service, organizational, interpersonal, and time management skills.
• Must have strong written and verbal communication skills.
• Computer knowledge of MS Software (Excel, Word and Outlook) is required.
• Must have excellent organizational, analytical and problem-solving skills.
• Must be detail-oriented with the ability to work in a deadline intensive work environment.
• Must have strong communication and interpersonal skills. Must be able to effectively communicate with people at different levels.
• Must be proficient in Word, Power Point and Excel.