Lead Teller

The Lead Teller is responsible for overseeing tellers and their transactions in the branch.  Oversees the teller line operations, cash and deposit checks, obtain balances, perform withdrawals and other cash handling transactions for customers, verify funds and authorize approvals when cashing checks. 

Balance the daily cash proof report, perform audits, review and update related teller logs, prepare and receive shipments, maintain branch cash limits and order cash shipments based on assigned limits. Assist the Branch Operations Officer with GL balancing, tellers’ work schedules, assigning tellers’ tasks and the bank’s opening and closing schedules.  Train new tellers with the bank’s products, services and customer service expectations.  Ensure efficient customer service by managing and working in the teller line as necessary; demonstrate a high level of courtesy and efficiency with customers and help resolve customer issues in a timely manner. Promote an Ocean Emotion work environment thru observation and coaching.  This position also enforces that the branch is operating in accordance with Bank’s policies and procedures.

• Associate’s degree in business administration or related field of study with two (2) to four (4) years teller experience in a bank or High school diploma with four (4) years teller experience in a bank is required, or equivalent combination of education and experience.
• Prior supervisory experience preferred.
• Must be knowledgeable in internal bank operations (handling safe deposit box, payments, currency transactions, cash box, CTRs, ATMs, vault duties, etc.) and of banking products to cross-sell.
• Must be able to resolve problems and adjusts tactics in response to changing circumstances.
• Must have the capability to prioritize, budget time and maintain work priorities.
• Must be able to work under pressure.
• Knowledgeable on X-Pert AML applications preferred.
• General knowledge on Bank Procedures, Treasury and Federal Reserve Availability of Funds, Security Issues and Confidentiality of Customer Data training, BSA/AML related training including compliance regulations.
• Must possess excellent organizational, analytical, interpersonal, written and verbal communication skills.
• Computer knowledge in MS Software, (e.g. Excel, Word, and Outlook).
• Jack Henry training and knowledge of banking laws and regulations such as the Bank Secrecy Act/AML and Patriot Act is preferred.