Insurance & Escrow Manager

The Insurance & Escrow Manager is responsible for managing insurance compliance and escrow account administration for Consumer, Commercial and Residential clients. Oversee all aspects of escrow and insurance operations. This role is responsible for managing escrow account setup, analysis, and disbursements for taxes and insurance, ensuring timely payments, and maintaining compliance with federal, state, and investor regulations (e.g., RESPA, CFPB, FEMA).

Key Responsibilities:

• Manage insurance tracking for hazard, flood, and other required coverages.
• Assess and determine on the adequacy of insurance coverage for collateral on new loans or modifications/renewals during the underwriting process.
• Assess and decide about private flood determinations and recertifications in accordance with Safety and Soundness regulations.
• Oversee the timely disbursement of escrow funds and tax payments.
• Monitor insurance waivers and assess risk exposure.
• Conduct monthly reviews of Insurance exposure.
• Track and enforce insurance coverage requirements and resolve deficiencies.
• Assess insurance exposure impact during BCP (e.g.,Hurricanes).
• Conduct QC Matrix Compliance Reviews and monitor Insurance KPIs.
• Communicate with clients, real estate agents, lenders, title companies and other stakeholders to gather information and provide transaction updates as needed.
• Assist customers, Account Officers and Branch Personnel related to payments, insurance issues and taxes.
• Report on escalations to the Executive Lending Committee (ELC) and Deposit Lending Committee (DLC).
• Support internal and external audits and ensure regulatory compliance.

Education/Experience:

Requirements

1. Bachelor’s in finance, Business Administration, or related field.
2. 5+ years of experience in commercial properties insurance, escrow, or mortgage servicing.
3. Management experience includes ability to handle borrowers, attorneys and bank officers.
4. Excellent written and verbal communication skills, including the ability to present complex information to senior leadership.

Combination of education and experience will be considered.

Skills & Competencies

1. Proficiency with escrow management software and other relevant technologies.
2. Strong knowledge of escrow regulations and insurance compliance standards.
3. Familiarity with local and state real estate laws and regulations.
4. Ability to monitor and report on risk exposure and operational KPIs.
5. Ability to handle high-volume workloads in a fast-paced environment.
6. Ability to work independently and part of a team and manage multiple priorities.
7. Skills in developing and implementing policies, procedures, and training programs related to insurance and taxes for customer servicing areas
8. Conflict resolution and negotiation skills.
9. Customer-focused with a dedication to providing superior service.
10. Ability to interpret and follow legal and financial documents.
11. Proficiency in Microsoft Office Suite and other basic computer applications.

Licenses/Certifications

• None